I bought 2 ponies today and within a few hours of owning them I get an email wanting to see how they are. I email back and say they are quiet and settled. I then get another email asking for me to "expand my thoughts". WTF? I email back saying I did not have a sitter today so I only spent 10 minutes with the ponies but they seemed fine. I told her once I knew them better I could expand my thoughts. She responds back real rude and nasty. What the hell is wrong with people? After her rude comments I told her I would not be writing back to expand my thoughts and I would not email her again. What a nut!