OK I knew from the get go this was going to be a pain in the ass, I'm sure the dealer hates me because I'm frustrated every time I take my LQ trailer in for repairs for this very same reason. I need only three things done to it. We took it in last Monday, figured this time I will call weekly (instead of monthly). So today is week #1 I called this morning: they have ordered a holding tank, and have done nothing to the water heater...they have not even looked at it. The holding tank might be in Wednesday. I personally think they could have gotten to work on the water heater so that if they have to order parts for it, we would be on some kind of schedule...but no I guess I'm wrong. I get no estimates, no idea on cost...arg. Am I crazy or should they be in touch with me or have gotten to work on the other problems by now? If I have this kinda of service on my truck I would NEVER go back to that dealer again. Well I'll keep ya posted weekly!